Minnesota Power

Online Service Request Forms Dual Fuel Schedule

Customer Service

Minnesota Power
30 West Superior Street
Duluth, MN 55802-2093

1-218-722-2625 (Duluth area)
1-800-228-4966

Report an Outage: 1-800-307-6937

Minnesota Power

Customer Service Home Dual Fuel Schedule

Online Service Request Forms

Do you need to start new service? Transfer service? Get account information? Choose the form that best fits your situation.

  1. Moving Center
  2. Account Information
  3. Budget Billing Request
  4. Request a Credit Reference
  5. Other Inquiries

Minnesota Power

Customer Service Home Online Service Request Forms

Physical Disconnection

There are a few situations in which customers may require a meter to be physically removed from a property. The situations include a house fire, demolition, house move, or a bank foreclosure.

Important information:
  • If the power is reconnected at this address within the next 12 months, under the previous account, you will be billed the monthly minimum meter fees for that time period (up to 12 months).
  • If the power remains off for over 12 months, an electrical inspection will be required before power can be restored.
  • Minnesota Power will not be held responsible for any damage to the property due to the discontinuation of electric service.
If you require a physical meter disconnection for a property, call Minnesota Power at 1-800-228-4966.

Minnesota Power

Customer Service Home Online Service Request Forms

Dual Fuel Interruption Schedule


Note: Interruption Start & End times are approximate.

Minnesota Power

EnergyForward is our road map to a cleaner energy future while keeping electricity affordable and reliable.

We're bringing more renewable energy online so that the electricity we deliver will come from a balanced energy supply of one-third renewable energy, one-third coal and one-third natural gas.

For more information click here.

Minnesota Power

Report an Outage

Outage Mobile Apps

The Outage App is now available for download on iPhone, Android, and Blackberry devices. Once installed, customers are able to get near real-time information about:

  • outages throughout our system
  • a summary of outages by neighborhood or city
  • estimated restoration times
  • number of customers affected

Click the icons below to download and install the Minnesota Power Outage App for your phone.


If this is an emergency, call 911 immediately.
Having trouble with outage reporting on the web? We are ready for your call 24 hours a day, seven days a week at 1-800-30-POWER (307-6937).

Minnesota Power

Outage Home

Report an Outage

If this is an emergency, call 911 immediately.
Having trouble with outage reporting on the web? We are ready for your call 24 hours a day, seven days a week at 1-800-30-POWER (307-6937).

Minnesota Power

Bill Payment Options

Minnesota Power offers these 5 options for paying your bill. Click desired method for more information:

e-Bill

e-Bill Log In

Do I qualify for e-Bill?

  1. Are you a Minnesota Power or SWL&P customer?
  2. Do you prefer to pay bills electronically, or online?
  3. Do you have an e-mail account?
  4. Do you have access to the internet, and frequently check your e-mail account?
  5. Are you currently signed up for Recurring Payment Plan (RPP)?
If you answered "YES" to ALL of these questions, then e-Bill might just be for you. Sign Me Up and get started today!

What else should I know?

Once you sign up, you'll need to have an electronic payment method in place and you'll no longer receive a paper bill in the mail or be able to mail in your bill payment.

We will then email you a notice that your account is ready for payment and you'll be able to view a copy of your statement just like the one you used to receive in the mail.

What if I still have questions?

Email us. Or call 1-800-228-4966 for more details.

Pay In Person

Find Nearest Location


Find the Walmart location nearest you! 

Pay your Minnesota Power bill at a WalMart Money Center or customer service desk.
  • Standard (Delivered in three business days) – Fee: $1.00
  • Next Day (Delivered next business day) – Fee: $1.50


Find the Kmart location nearest you! 

Pay your Minnesota Power bill at any Kmart customer service desk.
  • Next Day (Delivered next business day) – Fee: $1.50
Be sure to bring the following:
  • Your Minnesota Power billing statement with account number
  • Cash or PIN-based debit card (you will need to know your PIN)

If you need to verify your payment with Minnesota Power, call 1-800-228-4966 and provide the customer information representative with the payment receipt number.

Pay By Phone

Speedpay Phone Option
Make a payment by calling Western Union Speedpay© at 1-866-228-0739. You will be charged a $2.95 service fee when using a checking, savings or money market account or a credit, debit or ATM card.

Western Union Pay by Text Service
Receive your amount due and pay your bill via text messaging with Western Union Speedpay©.
Register online
or call 1-866-228-0739.

Pay Online

If you make an online payment using a checking, savings or money market account, or a credit, debit, or ATM card, you will be charged a $2.95 service fee.

The maximum payment amount allowed is $500 per transaction. To pay amounts of more than $500, please make additional payments.

How to Make an Online Payment:

Read through the following instructions and then click here to access the Western Union Speedpay© system for Minnesota Power. Enter your Minnesota Power account number and the first three letters of the business name or the primary account holder’s last name. Select "Submit" and then select "Agree" to the Western Union Speedpay Terms and Conditions to continue.

To make a payment by checking, savings or money market account:

  1. Select "One time payment."
    Enter date for payment under "Payment scheduled date."
    Enter payment amount.
    Select payment method (checking, savings or money market account).
    Enter your banking information.
    Select "Continue."
  2. Select "Make payment" after verifying information.
  3. Print payment confirmation page (This page serves as your payment receipt).

To make a payment by ATM, credit or debit card:

  1. Select "One time ATM, credit or debit card payment."
    Enter the card billing address.
    Enter date for payment under "Payment scheduled date."
    Enter payment amount.
    Enter card number, expiration date and CVV code.
    Select "Continue."
  2. Select "Make payment" after verifying information.
  3. Print payment confirmation (This page serves as your payment receipt).

Remember, you will be charged a $2.95 service fee for each payment.

What's a CVV Code?

The CVV code is a three- or four-digit security code on the back of debit/credit cards to provide increased protection against credit card fraud. Visa calls this security code a Card Verification Value (CVV). MasterCard calls it a Card Validation Code (CVC) and Discover calls it Card ID (CID).

Recurring Payment Plan

A Recurring Payment Plan—operated through Western Union Speedpay©—is a way to automatically pay your monthly electric bill. You select a date and each month a payment will be withdrawn from the bank account of your choice or posted to a credit, debit or ATM card.

  • The plan is free if you enroll using a checking, savings or money market account.
  • The plan costs $2.95 per payment if using a credit, debit or ATM card.
  • Monthly payments are the only option available.

Minnesota Power suggests you choose a payment date that is the same or no more than five days after the due date on your bill. And check the due date on your bill from time to time to be sure it hasn’t changed.

Read through the following instructions for setting up a Recurring Payment Plan and how to edit your information. Then click here to access the Western Union Speedpay system for Minnesota Power.

Pay By Mail

Mail your check or money order to Minnesota Power. Do not mail cash.

Minnesota Power
PO Box 1001
Duluth, MN 55806-1001

If your service has been disconnected or you are in danger of having your service disconnected because of nonpayment, call 1-800-228-4966 to speak with a customer service representative.

Minnesota Power

Bill Pay Locations

...list ALL locations here...

Minnesota Power

Bill Pay Nearest Location

    Minnesota Power

    11 Simple Ways to Save

    Conservation Rebates

    Questions?
    Residential Programs: 1-218-355-2843
    Commercial Programs: 1-218-355-2909

    Minnesota Power

    Back to Conservation Rebates

    11 Simple Ways to Save

    Every unit of energy you save is one less you pay for. One change, one choice is all it takes. Learn more about our Energy Saving Tools and Rebates. You can also check out our tips below for saving energy in your home. Take the next step and demonstrate the Power of One®.

    1. Learn more about how you use energy in your home. You can complete a FREE Your Home Energy Report and find out if a home energy analysis is right for you. Take the next step and develop a customized action plan for acheiving your energy-saving goals.
    2. Replace furnace filters monthly. This will improve the efficiency of your furnace, extend its life, and reduce dust in your home. Take the next step and replace your old, ineffective furnace fan motor.
    3. Clean refrigerator and freezer coils. For refrigerators, on a bi-annual basis and more often if you have animals. For freezers, more often if stored in dusty areas. You can also clean the coils on your window air conditioner and dehumidifier. Take the next step and replace your old freezer or refrigerator with a new ENERGY STAR® qualified model.
    4. Turn down the temperature in the winter and turn it up in the summer. As a rule of thumb, for each one degree reduction in temperature in the winter you can save 2% or more on your heating and for each degree you raise the temperature in the summer, you can save 3% or more on cooling. You may consider installing a programmable thermostat. Take the next step and improve the energy efficiency of your heating and cooling system.
    5. Wash your clothes in cold water as much as possible—and only full loads. About 90% of the energy used is spent heating the water. Take the next step and install an ENERGY STAR® qualified clothes washer.
    6. Install energy- and water-saving showerheads and aerators. Take the next step to saving water and energy in your home.
    7. Plug air leaks in your home. Inexpensive foam strips and caulking can cut your heating and cooling loss by 10–25%. Take the next step to air sealing your home.
    8. Turn off lights when not needed and take the next step by installing energy-efficient ENERGY STAR® qualified light bulbs and fixtures. Lighting represents up to 10% of a typical home's energy usage.
    9. When not in use, turn it off—or better yet, unplug it. Televisions, chargers, computers, and other plugged-in devices that are simply turned off can still use as much as half the energy they do when they’re turned on. Take the next step to reducing energy in plugged-in devices.
    10. Have your furnace tuned up annually. Take the next step by installing a new high efficiency furnace with ECM fan motor or simply replace your existing furnace to save energy and increase comfort.
    11. Get rid of that second refrigerator or freezer. The second refrigerator or freezer in your garage or basement can cost you several hundred dollars over its life. Take the next step and recycle that old refrigerator or freezer (and add a window air conditioner).

    Minnesota Power

    Minnesota Power Reminds Customers to be Wary of Scammers

    Scammers are targeting Minnesota Power customers. Con artists are calling Minnesota Power customers with demands for immediate payment of a past due electric bill or the power will be disconnected within the hour if no payment is made. Various directions are given for payment – prepaid money cards from Walgreen’s or CVS, electronic funds transfer through a “MoneyPak” payment system, routing and check numbers from your bank account or credit/debit card numbers.

    Minnesota Power doesn’t want you to fall victim to this scam. As a reminder:

    1. We do place courtesy calls for various business reasons and leave our 1-800-228-4966 number for a return call. These are usually recorded calls and never demand immediate payment of an overdue bill.
    2. While you may pay your Minnesota Power bill by phone or credit card, it is only through our third-party vendor, Western Union Speedpay, that these payments are accepted.
    3. You should never give your personal information to strangers. If a call sounds suspicious, call Minnesota Power at 1-800-228-4966 to report your concerns to one of our customer agents.
    4. To further protect yourself, you should only use authorized methods to pay your Minnesota Power bill.

    If you believe you’re a victim of a scam, you should notify the proper authorities, such as local police or state attorney general’s office. If you believe your Minnesota Power account has been affected, please call 1-800-228-4966 to speak with a Minnesota Power Customer Information Representative.

    Payment Options